Here you will find brief answers to a number of frequently asked questions. If you still have any questions left, please do not hesitate to contact us via email or phone. We will be happy to assist you.

Course Types

Residential Course

This course is conducted entirely onsite. Lecturers and participants will be on location for both lectures and practical sessions.

Combined Course

This course has both an online and an on-site module. Participants will attend the lectures online whereas the practical sessions will take place in person.

Hybrid Course

This course enables participants and lecturers to participate either online or in person depending on special circumstances of a specific course.

Online Course

This course is conducted entirely online. Lecturers and participants will be online for all of the lectures and any other course activities.


What should I do If I get sick prior to the beginning of the course?
ESAVS does not grant any refunds in the event of a cancellation received less than 8 weeks (56 days) prior to the course. We strongly recommend the purchase of travel insurance, when registering for a course and making travel arrangements. Travel insurance can cover the cost of your travel expenses in the event of a last minute cancellation or emergency. To learn more about our cancelation policy, please refer to the terms and conditions page on our website.
What can I do if I have problems registering for a course?
You should contact the ESAVS office via email. Please do not forget to provide the details for which course you wish to register (course name, dates, location).
Why am I experiencing problems with credit card payment?
Please double check if the credit card details you provided are correct. Also do not forget to check with your bank to see if you a have a certain transaction limit set to your account. Please note that we accept Visa or MasterCard.
What are the cancellation requirements?
In the event of a cancellation received less than 8 weeks (56 days) prior to the course start date, a no-show situation or a cancellation during the course, no refunds will be granted.

In the event of a cancellation received between 12 to 8 weeks (84-56 days) prior to the course, the ESAVS reserves the right to retain 50% of the payment received.

Cancellations made more than 12 weeks (more than 84 days) before the course start date will receive a full refund minus €300 administrative costs.

Fees cannot be transferred to another course or refunded for either cash or goods, unless a separate agreement with the ESAVS office has been made. This may incur an administrative charge (€300).

Tuition fees will be fully reimbursed if a course is cancelled by the ESAVS. No further claim can be raised thereafter. This means that the ESAVS refunds only tuitions fees and does not reimburse expenses for travel arrangements made by participants.

The annual enrolment fees and examination fees for the Master or Certificate Program are non-refundable.

I have recently changed my address, what should I do?
Please inform the ESAVS office via email of your address change. Please do not forget to provide your old and new address details, your telephone number and the course for which you have registered.
How can I sign up on a waiting list for a course?
Visit the page of the course for which you wish to Register and click on the online registration button. If the course is fully booked, you will have a chance to sign up on a waiting list. You can also contact the ESAVS Office via email.

Course Notes

Where can I find the course notes?
The course notes can be found on the ESAVS eCampus that can be entered with your access data you will receive in a separate e-mail shortly before the course starts.
Where can I find my log in data for the ESAVS eCampus?

If you are going to attend an ESAVS course for the first time, you will receive a separate e-mail with your log-in data. You can use this log-in data for each ESAVS course you attended. If you forgot your user name or password, please contact our office – e-campus@esavs.eu.

When will I receive my access data?
You will receive your access data shortly before the course starts you are registered to and you paid for.
When will I get access to the course notes?
For most of the ESAVS courses you will get access to the course notes before the course starts and for some you will only get access after the course.