Here you will find brief answers to a number of frequently asked questions. If you still have any questions left, please do not hesitate to contact us via email or phone. We will be happy to assist you.
This course is conducted entirely onsite. Lecturers and participants will be on location for both lectures and practical sessions.
This course has both an online and an on-site module. Participants will attend the lectures online whereas the practical sessions will take place in person.
This course enables participants and lecturers to participate either online or in person depending on special circumstances of a specific course.
This course is conducted entirely online. Lecturers and participants will be online for all of the lectures and any other course activities.
What should I do If I get sick prior to the beginning of the course?
What can I do if I have problems registering for a course?
Why am I experiencing problems with credit card payment?
What are the cancellation requirements?
In the event of a cancellation received between 12 to 8 weeks (84-56 days) prior to the course, the ESAVS reserves the right to retain 50% of the payment received.
Cancellations made more than 12 weeks (more than 84 days) before the course start date will receive a full refund minus €300 administrative costs.
Fees cannot be transferred to another course or refunded for either cash or goods, unless a separate agreement with the ESAVS office has been made. This may incur an administrative charge (€300).
Tuition fees will be fully reimbursed if a course is cancelled by the ESAVS. No further claim can be raised thereafter. This means that the ESAVS refunds only tuitions fees and does not reimburse expenses for travel arrangements made by participants.
The annual enrolment fees and examination fees for the Master or Certificate Program are non-refundable.
I have recently changed my address, what should I do?
How can I sign up on a waiting list for a course?
Where can I find the course notes?
Where can I find my log in data for the ESAVS eCampus?
If you are going to attend an ESAVS course for the first time, you will receive a separate e-mail with your log-in data. You can use this log-in data for each ESAVS course you attended. If you forgot your user name or password, please contact our office – firstname.lastname@example.org.